Assalamualaikum Wr. Wb.,

Dear valued customer,

Before anything else, we would like to sincerely apologize that our product did not meet your expectations. This form is designed to facilitate the smooth processing of all exchange/return requests. Please have faith and bear with us as we are committed to ensuring your satisfaction.

1. Our return policy follows the Sunnah. We accept returns for any perfume that you are unsatisfied with.
2. Please note that it may take 4-5 working days to process your request.
3. We accept returns/exchanges within 15 days of purchase.
4. Perfumes should have at least 90% of the product remaining in the bottle.
5. Returns and exchanges are only applicable to  50ML or 100ML perfume bottles.

Click Here (EXCHANGE/ RETURN FORM)

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

You can always contact us for any return question at alsamadfragrancestraders890@gmail.com 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alsamadfragrancestraders890@gmail.com.